Rachel p Jewels is the new face of a family-owned operated jewellery company, first established in the year 1991. We are proud to design and customise many timeless beauty of fine jewellery in precious metal of 18K gold, Platinum & Palladium from exquisite natural diamonds to gems. We focus to bring the highest quality jewellery to our customers for the best price. We are happy to offer our curated selection, or help you customize the perfect ring for the one you love.
Our return policy only applies to full-priced products.
All sale items are final sale. Strictly no refund, exchange, credit notes or vouchers given.
Any purchase Vouchers or Gift card is non refundable, exchangeable for cash, credit or any other vouchers.
For our ready-to-wear jewellery has already been made and if the item requires no alteration to size, changes in stone or metal, jewellery must be unworn or do not have any sign of wearing condition, need to be with original package.
Within 3 days from the date of purchase, please contact us immediately. A refund or exchange of the same value can be arranged on certain items.
We regret that in compliance of health and hygiene regulations, we cannot accept the return of pierced items such as earrings or piercings studs.
For bespoke & remounting jewellery items that were made to order are not entitled to a refund or exchange.
Most items labeled as "Limited Edition" are also non-returnable.