Delegate connects the different parts of the events industry by empowering anyone to plan a successful event through our online marketplace and by changing the way event vendors work with their colleagues and clients. Since our launch in 2015, we’ve fostered a community of event planning enthusiasts, corporate partners and event vendors.

Delegate PRO is our online tool that streamlines and automates your process from enquiry to payment. Having access to Delegate PRO will allow you to upload and manage your vendor profile, connect and manage your potential leads, access real-time performance as well as send quotations and collect payments instantly. We provide an easy way for you to manage your job seamlessly so that you can spend more time on your craft and less time on marketing and administrative pains of running a business.

Yes, vendors are able to list on our platform for free. However, our free plan has restricted access to Delegate PRO. Register your interest with us here and you will soon be on the way to creating your very own Delegate vendor profile.

We pride ourselves with only working with vendors who come highly recommended by our Delegate community of event planners and users. Our focus is not solely on our volume of vendors but on promoting great quality and transparency in the events industry. This ensures that our users can enjoy peace of mind when they hire our selected pool of recommended vendors. Our vendors also benefit by being part of a trusted network of vendor partners.

Register your interest here to be listed on Delegate. A member of our team will also reach out to you within 2 business days to share more about how you can maximise your experience on Delegate. Your account details will soon follow, easy peasy!

When our user sends an enquiry, you will be notified immediately via email. In order to communicate and respond, you would be directed to your Inbox on Delegate PRO where you can manage all leads and enquiries on Delegate.

Reach out to us at [email protected] and a member of our team will be assigned to review and understand your case. The resolution will be based on our policies and in some cases, we may need to contact you to gather additional information, before we can make a decision. While we’re always happy to help, it may take more time to reach a resolution when Delegate is asked to intervene. Because of this, we recommend only choosing to involve us if you’re unable to work things out with your clients directly.

No, Delegate PRO Basic will always be free! It is a permanent plan that is available for all our vendors however, there will be restricted access to certain features.

Delegate PRO Basic comes with a welcome gift of 20 credits.

Registering for a subscription plan enables you to continuously receive streams of email notifications from potential clients, publish unlimited portfolios and packages and enjoy a suite of marketing services. For full details about the benefits each of our plans offer, you may check out the Billing tab on Delegate PRO. Feel free to also contact our vendor support team at [email protected].

Delegate PRO Advance is the most popular subscription plan amongst our vendors. Vendors on both plans have their contact information readily accessible to users and are able to view their inbox and interested users on Delegate PRO.

Delegate PRO Platinum is our premium plan that unlocks all the features of Delegate PRO with a full suite of customized marketing solutions. This plan is limited to a number of vendors per category and city. Availability relies on a first-come-first-serve basis.

Credit is a means of measuring the performance of your vendor profile. One credit is deducted every time a user messages you on Delegate. One credit is also deducted if an interested user chooses to unlock the contact information on your vendor profile. You can access this information through our Interested Users tab on Delegate PRO. View your credit balance anytime from Delegate PRO.

You can upgrade your subscription plan through the Billing tab on Delegate PRO. You will be charged only for the difference between current and new plans. If you upgrade within the month, the cost will be automatically prorated. If you wish to downgrade or change your subscription plan, please send us an email on [email protected]

Standard subscription periods are available for 3 months and 6 months. The subscription plan starts on the day it is approved or activated.

We accept payment from all major credit or debit cards, including VISA, MasterCard and American Express. You may also opt for us to bill you offline via an invoice - for this option, please reach out to us at [email protected]

Your account details will be sent your registered email address. Kindly reset your password and login to Delegate PRO via www.justdelegate.co/forvendors

Do reach out to us at [email protected]. A member of our team will respond to you within 24 hours to address any issues you might face.

When trying to login to Delegate PRO, kindly click I Forgot My Password and fill in your account details. An automatic email notification will be sent to your registered email address accordingly.

When a user choosing to hire you on Delegate, they would be required to pay a 50% deposit on the total agreed cost through our payment gateway provider. The deposit excluding our service fees will be transferred to you within 3 to 5 business days. You can collect the remaining balance direct from the user on the date of the event or as per agreed between the user and yourself.

We charge a straight 5% service fee for every successful transaction closed on Delegate. The fee is inclusive the transaction fees charged by our payment gateway provider and to cover our administrative costs. At Delegate, we always keep things transparent!

Our payment system makes it easier for users to make payments and for vendors to receive them. We require the bank account details so that we can direct all payment collected on your behalf to your account, keeping you free from any hassles.

Yes, you can choose to cancel anytime and we will not charge you for the next billing cycle.

To cancel your plan, kindly write in to us at [email protected]. Our team will contact you within the next 2-3 business days.