IrisWave is a video production company that focuses on professional video (wedding, event and corporate) production and media training in Singapore.
Good sold / services rendered are not refundable. Deposit will be forfeited if wedding videography services are cancelled. Additional 20% surcharge (on top of deposit) of overall package will be charged if videography services is canceled from 4 months to actual day. Additional 50% surcharge (on top of deposit) of overall package will be charged if videography services is canceled from 2 months to actual day
Highlights reels (if selected) allow for 3x edits before final cut, for corporate videos. IrisWave reserves the right to refuse services or delivery of products if payment has not been made by stipulated times stated in the invoice.
In the event of unforseen circumstances, IrisWave reserves the right to field an extra videorapher should the main videographer or Director be unable to render services. Advance notice will be given as early as possible.
The client is responsible to communicate all preferences and any information that is pertinent to the event or project. The client understands that IrisWave will do their best to accommodate or advise other solutions.
In the event that IrisWave has any shortcomings or fallacies to the deliverables, such as technical faults of equipment, stemming from faults borne by IrisWave, an appropriate amount of compensation (a maximum limit of the cost of the project) will be provided at the discretion of the Director after a discussion with the client and an agreed upon amount is made. No compensation will be made for style and individual preferences (this is because samples have already been shown and styles of the individual videographers will have already been highlighted), only technical faults as stated above.