As an event decorating company, we give your event a visual and enticing appeal that best illustrates the event's theme. We go into excruciating details to ensure that every element of the decor is tastefully done so that the event truly feels special and memorable. You and your guests will have fantastic photo opportunities at the event venue.
- VIP Table centrepiece
- Up to 10 dining table centrepiece
- Reception table decor
* 3 floral arrangements
* up to 5 photo frames arrangement
* table ornaments to match theme
* 2 Angbao boxes
- Solemnization Wedding Arch
- Solemnization table centrepiece
- Up to 30 guest chair posies
- Bride and Groom chair decor
- Aisle walkway decorations
Terms and Conditions
1. Definition and Interpretation
2. Retention of Title
4. Hired Items
5. The Hire Period, Delivery and Collection
6. Dressing of Venues including tables
7. Return of Hired Items
9. How we use your Data
10. Governing Law
1) Definition and Interpretation
1.1 Trinet Services Pte Ltd (as owner of Ovation) are the ‘Company’, ‘we’, ‘us’ and the ‘Hirer’, ’you’, ‘your’ is any person or company that hires items from the Company or hires the Company to carry out the dressing of hired items or venues. ‘Items’ means, any item provided by the Company to the Hirer in accordance with the Terms and Conditions set out by the Company.”Booking” means the agreement or contract made between the Company and the Hirer.
2) Retention of Title
2.1 All Items are the absolute property of the Company and the Hirer must not keep, sell or offer to sell, sub hire or lend any item unless agreed otherwise with the company.
2.2 In the event that any of the Company’s Items become broken during the hire period all broken Items and/or broken pieces must be returned to the Company as these remain the Company’s property under all circumstances.
3.1 Event styling- Services provided, such as Items that require assembling and dressing or venues that will be styled and dressed by the Company, will be quoted for following a full consultation either in person, via phone, or via email. Each part of your event expectations will be discussed and formalised. Our charges for each part of your event will be itemised clearly on an invoice, prior to the acceptance of the booking.
3.2 All bookings will be regarded as provisional until a signed copy of these Terms & Conditions has been received from the Hirer, along with a completed Booking Form and payment of a non-refundable deposit for the required items/services. Only if accepted by Trinet Services Pte Ltd will the booking be confirmed. The Company is not under any obligation to continue holding provisional bookings beyond the given option date (usually 10working days from the time of booking), if these have not been received.
3.3 Deposit -With regards to hire items and item or venue dressing, a non-refundable deposit of 20% of the total fee payable or $300.00 (whichever is greater) will be required to reserve our services or items for your date. 50% of the total fee payable will be due 12 weeks prior to the hire date (less the initial booking deposit). The remaining 50%, known as the “balance” will be due 4 weeks prior to the hire date. Should you have an event that requires urgent assistance and the required items would be available, within an 4 week period, 100% of the total fee would be payable upon booking.
3.4 All prices quoted by the Company may be amended when agreed with the Hirer and the Hirer will reasonably consider any errors or omissions or where an increase is caused by a change in the circumstances beyond the reasonable control of the Company.
3.5 Additional Expenses – any additional expenses or fees resulting from any changes made by the Hirer, that have not been quoted in the agreed proposal but subsequently incurred by the Company, will be invoiced separately after the event.
3.6 Payments can be made using bank transfer or Paynow, directly into the company account before the hire period commences.
4) Hired Items
4.1 We reserve the right to substitute an item for an alternative design i.e. if breakages, delayed returns, lost items have occurred because of a previous customer order.
4.2 We reserve the right to withdraw our acceptance of your booking if the goods requested are not readily available to us and will refund in full any payment you have made.
4.3 All the Items we hire are considered to be decorations or decorative accessories. They are not to be used in any other manor than for which they were intended. The Company are not responsible for any accident or loss arising from any Item being misused or mistreated in any way. Children must be accompanied by an adult at all times whilst in the presence of our hire Items to ensure they are not used in an unsafe way such as climbing on and crawling under.
4.4 Please be advised that some sweets may contain or have traces of nuts or nut oils. They also may have been in contact with products or sweets containing nuts or nut oils. The Company cannot be held responsible for any issues resulting from any food allergies.
4.5 The Hirer should ensure that children are supervised at all times to avoid the risk of suffocation or choking from sweet wrappers, plastic bags, sweets or any other item. The Company cannot be held responsible for safety issues which occur from the use of our hire Items or consumption of our confectionary.
5) The Hire Period, Delivery and Collection
5.1 Deliveries and collections will be made by a designated courier service or in person by Trinet Services Pte Ltd.
All Items will be checked for quality and any prior marks will be noted, before they are delivered.
5.2 The Hirer or an appointed person will be required to inspect and sign for the goods at the time of delivery/set up and any person, other than the Hirer who signs a delivery/set up note at the venue is deemed to be authorised to do so.
5.3 The Hirer accepts full responsibility for the security and safe use of the hired Items until collected by the Company or the designated courier.
5.4 Please be aware that the items remain the Hirers responsibility until they have been collected by the Company or by our designated courier service. The Hirer should therefore make every effort to ensure goods are kept dry and are retained in a secure place until this time.
5.5 Each hired item will come with instructions of how to package ready for collection. Items must be stored together and packed in boxes and bags provided. Some larger items will need to be dismantled by Trinet Services Pte Ltd alone, no other persons should attempt to do so as they may damage the items.
5.6 The Hire period will commence from the time we release the items to the Hirer or the venue is dressed and continues until the items are returned to the Company.
5.7 No refunds or credits will be issued for any items that are returned unused.
6) Dressing of Venues including tables
6.1 On the day of set up, the Company will require all linen on the tables ready to be dressed and any chair covers and/or sashes applied. If the Hirer isusing the same function room for both the Ceremony and Reception, the Hirer will need to arrange with the venue, setup of the table items after the ceremony, unless otherwise agreed by the Company at the booking stage. If it is not made clear to the Company and agreed at the booking stage the Company will be unable to stay on the day.
6.2 Venues must be clean and ready for dressing, the Company will not be responsible for any kind of cleaning such as floors, walls, toilets etc. If you need further clarification on this then please contact us prior to booking.
6.3 The Company are unable to un-stack or put out chairs at the venue. This is something the Hirer needs to arrange with the venue before the Company’s arrival.
6.4 Trinet Services Pte Ltd will work on a best endeavours approach, if the Company are not given the requested amount of time to dress the event. The Company will take no responsibility for unfinished venue dressing should the event start earlier than specified or if access to the venue is not granted at the requested time, although every effort will be made to complete your event.
7) Return of Hired Items
7.1 Please ensure that all items are clean and dry prior to placing in packaging.
7.2 All items must be returned in the original packaging as per the given instructions otherwise the Company reserves the right to charge an additional fee for replacement packaging. Failure to do so may also result in breakages and therefore further charges against your deposit.
7.3 If any items are returned dirty this will incur an additional charge of 20% of the hire value of the items as a cleaning fee. If you are not sure what this covers prior to hire, please contact us for clarification. This charge will be automatically taken from your security deposit.
7.5 We will make every effort to collect and deliver your order at the specified times, however, we will not be liable for any loss arising directly or indirectly from any delay in the delivery or collection of goods through other parties.
7.6 Cover Loss or Damage of Hired Equipment – The Hirer assumes complete responsibility for loss of or damage to the hired Items (other than fair wear and tear) from the time the equipment is delivered/set up at the venue, until it is collected. Damages to or loss of hired Items will incur fees equivalent to the cost of replacing the equipment with new stock or repairing the items if possible. If you require a replacement cost prior to hire, please contact us.
By accepting these Terms and Conditions you are agreeing for the Company to take payment from the Hirer for any missing/damaged items at replacement cost. If the Company do take payment a description of the missing or damaged Items and the fee charged will be sent to the Hirer. If any of the missing items are found and returned back to the Company at a later date we will refund you any charge taken for said item as long as this is within 48 hours from the end of the Hire term
8.1 Cancelation by the Hirer-This clause applies to the following: where the Hirer (a) cancels the entire hire/event, (b) cancels partial use of the items for the event or (c) reduces the duration of the hire/event resulting in the contract value being reduced.
Should the hire or event be cancelled, the following cancellation charges will apply and extend to the total charge which includes: any required accommodation, equipment. In addition, the Hirer will settle any third-party charges incurred by the Company, on behalf of the Hirer.
Cancelation Clause %
• More than 12 weeks prior to the hire period only the booking deposit
• 4-12 weeks prior to the hire period 50% of the contract value
• 2-4 weeks prior to the hire period 75% of the contract value
• Less than 2 weeks prior to the event 100% of the contract value
8.2 Changes to the Booking- In the event that the Hirer wishes to make amendments to the booking including, but not limited to, changing Items for others or adding extra Items on this may be done up until 8 weeks prior to the event providing that the fee is equal to or greater than the original Hire value.
9) How we use your data
9.1 Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment. We will not share your personal data with any other company or third party.
10) Governing Law
10.1 These terms are governed by Singapore law. Any contract for the hire of goods from the Company and any dispute or claim arising out of or in connection with any such contract will be governed by Singapore law.